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Your right to privacy is respected. Any information you supply is strictly confidential. Your
information is not exchanged, shared, sold or rented with anyone. Your information is used
for the sole purpose of completing your purchase. You will not be sent unsolicited e-mail
ads or site update information, unless you have subscribed to the GenesysDTP.com
mailing list (submission form link on bottom of all pages). You can visit and shop with
GenesysDTP.com without reservation! Earning your confidence and trust is essential
to the continued success of GenesysDTP.com.
Privacy Policy
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GUARANTEE
All recordable media that we sell is guaranteed. If you have a problem (compatibility issue
or defect) with your purchase of recordable media discs, you may return them to us
(call or e-mail for RA number) for a credit/refund (less shipping charges) of the amount
of re-sellable discs returned. Discs that are not in re-sellable condition (used, scratched,
fingerprints, etc.) will not be credited, and may not be returned. These returns must
be received back by us within 30 days of receiving your order.
If you need to make an exchange/refund of an unwanted/incorrectly ordered item
or non-media item, you may return any item (excluding software) to us (call or e-mail
for RA number) for a credit/refund (less shipping charges) of the amount of re-sellable items
returned. Items that are not in re-sellable condition (used, scratched, etc.) will not be credited,
and may not be returned. These returns must be received back by us within 14 days of
receiving your order. These returns are subject to a 20% restocking fee. Exchanges/refunds
are not allowed after 14 days.
Hardware items (recorders, printers, publishers) are covered by their factory direct warranty.
We will provide basic support questions for these items. Further support will be directed
to the manufacturer. WE CANNOT ACCEPT RETURNS OF THESE ITEMS, FOR ANY REASON.
Items designated as clearance items have been reduced in price for immediate sale,
and may not be returned.
GenesysDTP.com is not responsible for any loss of revenue, profit or other financial damages
of any kind whatsoever, whether direct or indirect, suffered by the customer for any reason,
due to the failure of any of the products that we sell.
UPS is recommended for shipping jewel cases and dvd boxes. Shipping jewel cases
and dvd boxes via USPS is not recommended, and will be sent at your own risk of damage
(no claims for breakage for these items shipped via USPS).
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